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JOTW Can’t Wait job opportunities from Rob Hallam at ServiceMaster Corporation

Ned, we have two senior communications positions open at ServiceMaster Corporation, based in Memphis, Tennessee.  Both positions will provide relocation assistance.  Thanks for your help in getting these out quickly.  All inquiries should be directed to Doug Thompson, senior recruiter, at Douglas.thompson@servicemaster.com.

Rob Hallam
Vice President, Corporate Communications
ServiceMaster
Memphis, Tenn.

About ServiceMaster
With a global network of more than 7,300 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential service networks. The $3B+ company’s high-profile brands are Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 20,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.

Senior Director / Communications Business Partner, ServiceMaster Corporation, Memphis, Tennessee

 Develops and executes enterprise-wide multimedia communication strategies and develops ongoing strategies by partnering with TruGreen leadership. Ensures sufficient communication support for potential business issues. Internally and externally communicates the business’s vision and success. Provides assurance that all communication is consistent by leveraging tools, technology and expertise across the Communication Function.  This position reports to the SVP of Corporate Communications.

 Responsibilities

1.   Develops and executes comprehensive Business Unit communication strategies.

2.   Partners closely with Business Unit leadership team to develop ongoing communication strategies and provides counsel on all communications matters.

3.   Partners with internal and external stakeholders to identify potential business issues and ensures adequate communication support for issues such as environmental concerns, consumer advocacy, tax incentives, and social responsibilities/sustainability.

4.   Ensures consistency in communication by leveraging tools, technology, and expertise across the Communication function and identifies opportunities to simplify processes, improve services and reduce costs.

5.   Ensures company’s vision and success is communicated internally and externally (corporate internet, blogs, trade shows, etc), acts as the primary contact for media inquiries, and seeks out conference and speaking opportunities for senior leadership.

6.   Assists in development and implementation of enterprise-wide projects as assigned.

 Competencies

1. Customer Focus/Sales Growth
2. Results Orientation/Sense of Urgency
3. Change Mastery
4. Attracting and Developing Talent
5. Integrity/ServiceMaster Values
6. Business/Financial Acumen

Education and Experience Requirements

1. Bachelor’s degree required and at least
2. 15 years of experience in developing proactive multimedia communications campaigns, leading a corporate communications function and managing teams or related corporate communications/public relations experience required
3. Advanced degree preferred
4. Investor relations and journalism experience preferred

Knowledge, Skills, and Abilities

1. Communication skills in all forms of media (writing, digital, and social media)
2. Strategic thinking skills
3. Ability to use discretion and maintain confidential information
4. Ability to respond to rapidly changing conditions with agility and imagination, capitalizing on emerging communication opportunities
5. Influential and negotiation skills
6. Executive presence
7. Collaborative and problem solving skills
8. Project management and execution skills

All inquiries regarding this position should be directed to Doug Thompson, Senior Recruiter, at Douglas.thompson@servicemaster.com.

Director of Public Relations & Issues Management, ServiceMaster Corporation, Memphis, Tennessee

 Position Overview

Responsible for strategic planning, budgeting and execution for ServiceMaster public relations and social media strategies that support all brands. Manages media relations, announcements, editorial placement, and speaking opportunities. Offers counsel and guidelines to management for dealing with the media and advises departments seeking publicity in support of products and marketing efforts. Develops press releases, white papers and supporting materials. Manages supporting agencies.  This position reports to the Vice President of Corporate Communications.

Responsibilities

1. The director of public relations and issues management is responsible for developing and executing programs to protect and enhance the corporate reputation of ServiceMaster and each of its brands.
2. Responsible for managing a center of excellence for PR and issues management and designing best-in-class processes that are built from qualitative and quantitative measurement of all major PR initiatives.
3. Developing and implementing PR strategies and tactics, including community relations, to build and maintain a positive corporate reputation among key constituencies.
4. Serve as company spokesperson, as needed.
5. Proactively seek strategic PR/media opportunities for the company overall and for each of its business units in appropriate trade, business and consumer media, while generating awareness of new products and service, using a consistent set of tools to ensure process and message alignment among corporate and each of the business units.
6. Develop and execute a comprehensive PR strategy and plan for ServiceMaster, while collaborating with each communication business unit partner to create an integrated PR program for each business unit that is consistent with the company’s overall vision and business objectives.
7. Ensure appropriate alignment between ServiceMaster corporate and business unit communication themes, strategies and messages.
8. Identify critical business issues and partner with key internal and external stakeholders (legal, government affairs, trade groups, etc.) to ensure sufficient communication support for potential issues, such as environmental concerns, consumer advocacy, tax incentives, etc.
9. Develop crisis communication plan, policies and leader’s toolkit and Web-based “dark site” to ensure all appropriate employees are trained to respond accordingly in case of an emergency.
10. Partner with the VP of Safety to form a cross-functional and cross-business emergency/crisis response team and conduct necessary training to be the first line of defense in a variety of emergency/crisis situations (fire, tornado, earthquake, bomb threat, workplace violence, etc.)
11. Direct PR team in writing, design and timely production and distribution of all PR materials, including press kits, holding statements, press releases, video/audio scripts, customer service scripts and speeches.
12. Review and edit materials prior to distribution to ensure clarity and appropriateness for each audience.
13. Route external releases or statements through legal to ensure compliance and then to corporate management for approval.
14. Broadly deliver the company’s vision and success stories through a variety of vehicles, including the corporate internet, blogs, newsletters, trade, business and consumer PR, executive messaging and collateral materials.
15. Make decisions on work prioritization for COE team members. Manage, develop, and mentor team.
16. Select and direct external agencies to support PR activities, as needed.

Competencies

1. ServiceMaster Commitment
2. Customer Orientation/Positive Impact
3. Results Orientation/Sense of Urgency
4. Change Mastery
5. Relationship Building/Sensitivity
6. Talent Development
7. Problem Solving and Decision Making

Education and Experience Requirements

1. BS/BA in related discipline required.
2. Generally 8+ years experience in related field.
3. Prior management /director level experience required.
4. MS/MA preferred.
5. Certification, licenses required in some areas.
6. Specific proficiencies or abilities required

Knowledge, Skills, and Abilities

1. Possess & applies knowledge of management skills in the completion of ongoing tasks & projects.
2. Demonstrates significant knowledge of organization’s business practices, issues faced, and problem resolution

All inquiries regarding this position should be directed to Doug Thompson, Senior Recruiter, at Douglas.thompson@servicemaster.com.